1. Collect evidence for vaccine hesitancy/refusal
2. Undergo professionally-organized orientation in social and behavioural change
communication (SBCC)
3. Ensure front-line workers and community mobilizers are well-trained in interpersonal
communication skills
4. Strengthen or innovate supportive supervision for communication
5. Target populations through communication microplanning
6. Develop a communication plan using mapping and communication tools
7. Develop partnerships at local level
8. Generate resources for communication activities
9. Ensure the right communication tools (IEC) are available and used
10. Monitor communications interventions.

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